Let's Start a Conversation
We are open from 9am - 5pm Monday-Friday.
Please do use our Live Chat feature should you wish raise any questions or queries with our technical support team. If you would like to speak to one of our customer service advisors,
please use the contact for below to submit your query.
Support
Live Chat Opening Times:
Monday - 09:00 - 17:00
Tuesday - 09:00 - 17:00
Wedsday - 09:00 - 17:00
Thursday - 09:00 - 17:00
Thursday - 09:00 - 17:00
Friday - 09:00 - 17:00
Saturday - Closed
Sunday - Closed
Email:
[email protected]
[email protected]
Returns or Exchanges:
If you are contacting us to with regards to a return / exchange/ warranty claim, please complete and submit a Warranty & Returns Claim
We aim to respond to all queries within 48 working hours.
After Sales Support:
Once you have successfully placed your order, please ensure that any subsequent email correspondence is done so through the email address that was used when placing your order.
This is required for data protection purposes and will also greatly speed up our ability to assist you with any queries you may have.
If your email address requires updating once you have placed your order, please contact us stating your order number, name and delivery postcode. We can then update your order accordingly.
Once you have successfully placed your order, please ensure that any subsequent email correspondence is done so through the email address that was used when placing your order.
This is required for data protection purposes and will also greatly speed up our ability to assist you with any queries you may have.
If your email address requires updating once you have placed your order, please contact us stating your order number, name and delivery postcode. We can then update your order accordingly.
Our Address
South West Lighting Limited
Unit 1, Vallis Mills Trading Estate
Robins Lane, Frome
Somerset
BA11 3DT